Website: Saray El Nile
At Saray El Nile, we respect your privacy and are committed to protecting the personal information you provide when using our website, making a tour enquiry, booking a Nile cruise, arranging a private transfer, or requesting an Egypt travel package.
This Privacy Policy explains what information we collect, how we use it, and how we protect your personal data.
1. Information We Collect
When you contact or book with Saray El Nile, we may collect information such as:
- Full name
- Email address
- Phone or WhatsApp number
- Country or nationality
- Travel dates
- Number of travellers
- Preferred destinations
- Tour, cruise or transfer requirements
- Airport or pickup information
- Special travel requests
- Messages submitted through our website
- Booking and payment-related information
Our website may also automatically collect limited technical information such as browser type, device type, IP address and pages visited.
2. How We Use Your Information
We may use your personal information to:
- Respond to travel enquiries
- Process tour and cruise bookings
- Arrange private airport and city transfers
- Prepare tailor-made Egypt itineraries
- Send booking confirmations
- Coordinate travel services with relevant suppliers
- Provide customer support before and during your trip
- Improve our website and travel services
- Prevent fraud and website misuse
- Meet applicable legal and accounting requirements
Saray El Nile does not sell or rent your personal information to advertisers or unrelated third parties.
3. Tours, Cruises and Travel Packages
Saray El Nile offers and arranges travel services such as:
- Private Egypt tours
- Half-day and full-day tours
- Multi-day tours
- Nile cruises
- Red Sea activities
- Private transfers
- Tailor-made Egypt travel packages
Certain services may be provided in cooperation with independent local suppliers.
4. Accommodation and Hotels
When accommodation is included in a travel package or requested by a guest, Saray El Nile may assist with arranging accommodation through independent hotels or accommodation providers.
Where necessary to complete a reservation, limited booking information may be shared with the selected accommodation provider.
The hotel or accommodation provider remains independently responsible for its own services, facilities, policies and privacy practices.
5. Nile Cruises
Nile cruise services may be provided through independent cruise operators.
When you book a Nile cruise through Saray El Nile, we may share the information necessary to complete your reservation, such as:
- Guest names
- Travel dates
- Number of travellers
- Room or cabin requirements
- Relevant special requests
Independent cruise operators may have their own terms and privacy policies.
6. Private Transfers
For airport transfers, hotel pickups and city-to-city transportation, relevant information may be shared with drivers or transportation providers responsible for operating the service.
This may include your:
- Name
- Pickup location
- Destination
- Travel date and time
- Flight details when necessary
- Contact number
7. Payments
Payments may be processed through third-party payment gateways or other authorised payment methods.
Where a third-party payment provider is used, Saray El Nile does not normally receive or store your complete bank card details.
The payment provider’s own privacy policy and security procedures may apply.
8. Cookies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember user preferences
- Understand website traffic
- Measure website performance
- Improve navigation and visitor experience
You can manage or disable cookies through your browser settings.
Some website features may not work correctly if certain cookies are disabled.
9. Third-Party Services
Our website may use third-party services including:
- Website hosting
- WordPress or WooCommerce
- Payment gateways
- Email services
- Maps
- Analytics
- Social media platforms
These third-party services may process information according to their own privacy policies.
10. Marketing Communications
If you choose to subscribe to travel updates, we may send information about:
- Egypt tours
- Nile cruises
- Travel packages
- Red Sea activities
- New experiences
- Special offers
- Egypt travel tips
You may unsubscribe from promotional emails at any time.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to:
- Complete your booking
- Provide travel services
- Maintain business and accounting records
- Respond to disputes or enquiries
- Meet applicable legal requirements
12. Protecting Your Information
We take reasonable measures to protect personal information from:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
However, no internet transmission or website system can be guaranteed to be completely secure.
13. Your Privacy Rights
Depending on applicable law, you may request to:
- Access your personal information
- Correct inaccurate information
- Request deletion of certain information
- Withdraw marketing consent
- Object to certain uses of your information
- Request information about how your data is used
Privacy requests can be sent through the contact details published on the Saray El Nile website.
14. Children’s Information
Saray El Nile does not intentionally collect personal information directly from children without the involvement of a parent, guardian or responsible adult.
Information about children travelling as part of a family booking should be supplied by the responsible adult making the reservation.
15. External Websites
Our website may contain links to third-party websites or travel services.
Saray El Nile is not responsible for the content or privacy practices of external websites.
16. Changes to This Privacy Policy
We may update this Privacy Policy when our services, website functionality or legal requirements change.
Any updated version will be published on this page with a revised effective date.
17. Contact Saray El Nile
For questions about this Privacy Policy or how your information is handled, please contact:
Saray El Nile
Location: Karnak, Luxor, Egypt
Website: sarayel-nile.com
Email: info@sarayel-nile.com
Phone / WhatsApp: (+2) 01044440830